24/7/365 Help Desk
When technology doesn’t work as intended, it can be both a drain on productivity and employee morale. With our 24/7/365 Help Desk, employees always have multiple ways of reaching support to begin the troubleshooting process. Use our instant chat feature, direct calling or email to open a support ticket.
In calling our comprehensive help desk for a resolution to your IT issues, our technicians will use our state-of-the-art remote monitoring and maintenance solution to securely gain remote access to the system in question. Our technicians average 13 industry certifications and can provide your organization the support that you need to keep your core technology functioning properly.
IT Strategy & Consulting
HEC doesn’t take a scattered approach to your business technology. We work closely with you to determine how smartly applied technology will help you achieve your business goals. We then break those larger goals in smaller, achievable chunks and systematically execute, track, and adjust as needed to reach those goals
Let us help you navigate, manage and understand the plethora of cloud-based options available for your business. Whether you need Software-as-a-Service (SaaS) such as Office 365 or Infrastructure-as-a-Service (IaaS) for things such as terminal or workload services, we can help you. We can assist with migration, management, monitoring and cost-savings when it comes to the cloud.
Security & Protection
Our managed services provide many security features your business needs to remain safe in an online world. We offer network-based security, end-point security such as antivirus and malware protection, data encryption, vulnerability management and end-user security training.
Networking, Device Monitoring, & Maintenance
HEC utilizes best in the industry tools to help monitor your network and its traffic, your workstations and servers to ensure critical services are always running and to deploy critical updates to your important business systems. Our pro-active approach to information technology helps align our goals with yours, which is to keep your devices and services running so that you can continue to work unimpeded.