Managed IT Services

Proactive Support

With HEC Networks’ Remote Management and Monitoring Platform (RMM) and network monitoring tools, we can address potential issues before they become a problem because we monitor your business devices, applications, network activity and systems continuously. In fact, our agents can resolve many common issues proactively before they affect your network. For a more secure environment, we use our RMM to automate software patching of devices and applications and our network monitoring watches for nefarious activities from inside and outside the network. We track the status of all devices to ensure all devices are properly supported. The ability to do real-time monitoring means we can keep all your technology assets (devices, networks) running smoothly 24/7/365. Our agents are always on, keeping your servers, mission-critical computers, and network infrastructure and running and fully productive and protected.

Rapid Response

When you’re having technical issues, we are on top of it immediately and can give it the focused attention necessary to minimize any disruption.

With HEC Networks’ 24/7/365 Help Desk and our remote monitoring and maintenance platform we can securely support any device, from any location, within moments—we don’t need to be onsite to fix issues or errors. With instant and remote access from anywhere we can take control of your workstations and devices to assist users with support requests, run scripts and execute tasks, even after business hours if necessary, to avoid disruption. With automated remediation capabilities, we can program the system to automatically fix commonly encountered issues with zero interruption to anyone in your business.

When you need support, we are ready to assist 7 days a week, 24 hours a day, 365 days a year.

Actionable Insight

Technology is a major investment for your organization. We can arm you with the insight you need on how your networks or assets are performing, empowering you to make fact-based decisions to optimize your technology investments. We complete thorough audits of every device and every activity across the entire network. With visibility of your IT assets and network traffic, we can capture everything from hardware to software to license information, track any system changes daily and monitor network activity. We can provide detailed reports that are easy to understand and are relevant to your business. These reports identify what devices are having the most issues or aren’t up to date with security patches, are coming out of warranty or what endpoints are utilizing internet bandwidth and how they are using your network infrastructure. Our goal is to give you the information you need to make informed business decisions supported by data.

World-Class Security

HEC Networks addresses security with a multi-layered approach. It’s more important than ever to protect your IT infrastructure and the devices you use to run your business. We’ve developed comprehensive security measures for every endpoint in your technology landscape. Our platform is built within the world-class Amazon Cloud and is protected from external threats with a persistently tested and hardened cloud infrastructure. Each endpoint is protected not only with the best anti-virus/malware protection, we also ensure the latest critical security patches are up-to-date. We continuously monitor for failed access attempts and unusual user activity. We also incorporate advanced security features to ensure continuity across your entire network. HEC Networks provides layer 2 protocol analysis and Intrusion Detection & Prevention (IDP), signature-based rule files, web filtering, whitelisting, ad blocking, stateful packet inspection and other security features. The result is a secure network managed by our trained specialists.

Our IT Services