Managed IT Services
When you’re having technical issues, we are on top of it immediately and can give it the focused attention necessary to minimize any disruption.
With HEC Networks’ 24/7/365 Help Desk and our remote monitoring and maintenance platform we can securely support any device, from any location, within moments—we don’t need to be onsite to fix issues or errors. With instant and remote access from anywhere we can take control of your workstations and devices to assist users with support requests, run scripts and execute tasks, even after business hours if necessary, to avoid disruption. With automated remediation capabilities, we can program the system to automatically fix commonly encountered issues with zero interruption to anyone in your business.
When you need support, we are ready to assist 7 days a week, 24 hours a day, 365 days a year.
Technology is a major investment for your organization. We can arm you with the insight you need on how your networks or assets are performing, empowering you to make fact-based decisions to optimize your technology investments. We complete thorough audits of every device and every activity across the entire network. With visibility of your IT assets and network traffic, we can capture everything from hardware to software to license information, track any system changes daily and monitor network activity. We can provide detailed reports that are easy to understand and are relevant to your business. These reports identify what devices are having the most issues or aren’t up to date with security patches, are coming out of warranty or what endpoints are utilizing internet bandwidth and how they are using your network infrastructure. Our goal is to give you the information you need to make informed business decisions supported by data.